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Friday, June 5, 2009

BitWare Causes Spoolsv.exe Program Error in Windows

Error:

Spoolsv.exe has generated errors and will be closed by Windows. You will need to restart the program. An error log is being created. Printer operation cannot continue due to lack of resources.


Cause: This situation can occur if BitWare for Windows is installed. The current versions of BitWare are 3.30 and 7.0, which are not fully compatible with the versions of Windows that are listed in the 'Applies to' section of this article. To check to see if BitWare is running, look for instances of Bwagent.exe or Bwprnmon.exe in Task Manager.


Solution:

SYMPTOMS

You may receive the following error message when you boot your computer, try to use a printer, or start a program that interacts with a printer:

Spoolsv.exe has generated errors and will be closed by Windows. You will need to restart the program. An error log is being created.

The Spooler service then stops, but can be restarted. While the spooler is stopped, the following error message is generated:

Printer operation cannot continue due to lack of resources.

RESOLUTION

WARNING : If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Use Registry Editor at your own risk.
Uninstalling the BitWare software is the best course of action, but is not available for all versions.


If uninstalling is not available, you can delete all registry entries and drivers that refer to BitWare manually:

1.

Start Registry Editor (Regedt32.exe).

2.

Locate references to BitWare in the following keys in the registry:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers\Version-2

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Monitors

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Printers

3.

On the Edit menu, click Delete for each BitWare subtree.

4.

Quit Registry Editor.

5.

Delete all BitWare drivers from the %SystemRoot%\System32\Spool\Drivers\W32x86 folder.

6.

Restart Windows.

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