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Thursday, July 9, 2009

McAfee Managed Virus Scan add-in problem while starting outlook

Getting Error message while starting Outlook:

The Add-in "Exchange Scan" (C:\Program Files\McAfee\Managed VirusScan\Vscan\OtlkUI.20090520112551.dll) cannot be loaded and has been disabled by Outlook. Please contact the Add-in Manufacturer for an update. If no update is available, please uninstall the Add-in.

CAUSE: -

1. When a change is made to the location of the email scanning component of VirusScan, this information may not be reflected in the EXTEND.DAT file used by Outlook.
2. Outlook caches its registry settings in the EXTEND.DAT file to improve performance by removing the need to access the registry each time the application is launched. If a change to the registry settings for Outlook have not yet been synchronized with the information in EXTEND.DAT, Outlook will not have the newer information. Deleting EXTEND.DAT requires Outlook to verify the registry and Add-in information before re-creating the file.
NOTE: The Exchange Scan add-on will not show in Tools->Trust Center->Com-Addins.

RESOLUTION: -


REFERENCE: https://kc.mcafee.com/corporate/index?page=content&id=KB57977&pmv=print

1. Open My Computer\Tool\View and uncheck Hide protected operating system files
2. Rename the Extend.dat file in C:\documents and settings\%username%\local settings\application data\Microsoft\Outlook (For Xp)
and C:\Users\%username%\AppData\Local\Microsoft\Outlook (for Vista).
3. Start the Outlook and it will start without any problem.

WORKAROUND: -


REFERENCE: http://support.microsoft.com/kb/903094

1. Uninstall the McAfee from Support Dock uninstallation wizard (Start->All Programs->iYogi Support Dock->Uninstall).
2. Remove McAfee items (Browser Protection, Site Advisor and Firewall Protection) from Add/Remove Programs
3. Ran McAfee Removal Tool.
4. Change the LoadBehavior key's value to 1 in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\ for all add-ins.
OR Install Microsoft Office latest Service Pack.

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